Shipping Policy

Last Updated: October 25, 2025

At Enhex Wardrobe, we are committed to delivering your furniture products safely and efficiently across India. This Shipping Policy outlines our shipping practices, delivery timelines, and related information.

1. Shipping Coverage

1.1 Delivery Locations

We deliver to all locations across India, including:

• ✓ All major cities and metro areas
• ✓ Tier 2 and Tier 3 cities
• ✓ Towns and rural areas (subject to courier serviceability)
• ✓ Remote and hilly regions (may have extended delivery times)

International Shipping: Currently, we do not ship outside India.

1.2 Non-Serviceable Areas

In rare cases, certain remote locations may not be serviceable by our logistics partners. We will notify you within 24 hours of order placement if we cannot deliver to your address, and offer a full refund.

2. Shipping Charges

🎉 FREE SHIPPING ACROSS INDIA 🎉

We offer FREE shipping on all orders to any location in India, regardless of order value or destination. There are:

• ✓ No minimum order requirements
• ✓ No hidden charges
• ✓ No additional fees for remote areas
• ✓ No extra charges for heavy or bulky items

What you see is what you pay – zero shipping charges!

3. Order Processing Time

3.1 Processing Timeline

After you place an order:

• Order Confirmation: You will receive an order confirmation email/SMS immediately
• Processing Time: 1-3 business days to prepare your order for shipment
• Quality Check: Each product undergoes quality inspection before dispatch
• Packaging: Secure packaging with protective materials to prevent transit damage
• Dispatch Notification: You will receive tracking details once shipped

3.2 Made-to-Order Items

For customized or made-to-order furniture:

• Processing time: 7-15 business days (depending on customization)
• You will be informed of expected dispatch date at the time of order
• Updates will be provided throughout the manufacturing process

4. Delivery Timeline

4.1 Standard Delivery Times

After dispatch, estimated delivery times are:

Location Type	Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad)	3-7 business days
Major Cities & State Capitals	5-10 business days
Tier 2 & Tier 3 Cities	7-14 business days
Remote Areas, Towns & Rural Locations	10-21 business days
Hilly & North-Eastern States	14-21 business days

Note: These are approximate timelines and may vary based on product availability, weather conditions, local holidays, and logistics partner schedules.

4.2 Delivery Time Factors

Delivery times may be affected by:

• Product size and weight (larger furniture may take longer)
• Destination accessibility
• Local festivals and public holidays
• Weather conditions (monsoon, winter in hilly areas)
• Government restrictions or lockdowns
• High-demand periods (festival seasons)

5. Shipment Tracking

5.1 Tracking Information

Once your order is dispatched:

• ✓ You will receive a tracking number via email and SMS
• ✓ Track your shipment through our website or logistics partner's website
• ✓ Real-time updates on shipment status
• ✓ Estimated delivery date notification

5.2 Tracking Methods

1. Website Tracking: Visit our website and enter tracking number in "Track Order" section
2. Email/SMS Updates: Automatic notifications at each delivery milestone
3. Customer Support: Call +91 98997 28496 for order status
4. Courier Website: Use tracking number on courier partner's website

6. Delivery Process

6.1 Delivery Attempts

• Our delivery partner will make up to 3 delivery attempts
• You will receive advance notification (call/SMS) before delivery
• Please ensure someone is available to receive the order
• Valid ID proof may be required at the time of delivery

6.2 Failed Delivery

If delivery attempts fail due to:

• Recipient unavailable
• Incorrect/incomplete address
• Refused to accept delivery

The order will be:

• Held at the local courier office for 3-5 days for self-pickup, OR
• Returned to our warehouse (return shipping charges may apply)
• Refund processed after deducting return shipping costs

6.3 Delivery Requirements

At the time of delivery:

• ✓ Check the package for any visible damage before accepting
• ✓ Record an unboxing video (mandatory for returns/refunds – see Refund Policy)
• ✓ Verify product details match your order
• ✓ Sign the delivery receipt only after inspection
• ✓ Report any damage or discrepancy immediately to the delivery person and to us within 48 hours

7. Packaging Standards

We take utmost care in packaging to ensure safe delivery:

• ✓ Heavy-duty corrugated boxes for maximum protection
• ✓ Bubble wrap and foam padding for fragile items
• ✓ Corner protectors for furniture edges
• ✓ Waterproof covering to protect against moisture
• ✓ Secure strapping and taping to prevent opening during transit
• ✓ Fragile/Handle with Care labels on all packages
• ✓ Assembly instructions and hardware kits included inside

8. Address Accuracy

8.1 Your Responsibility

Please ensure:

• ✓ Complete and accurate delivery address with landmark
• ✓ Correct pin code
• ✓ Active contact number (mobile preferred)
• ✓ Alternate contact number if available
• ✓ Specific delivery instructions (building name, floor number, etc.)

8.2 Address Changes

• Address can be modified before dispatch only
• Contact us immediately at +91 98997 28496 to change address
• Once dispatched, address changes may not be possible
• Re-routing charges may apply for post-dispatch address changes

9. Damaged or Lost Shipments

9.1 Damaged in Transit

If your product is damaged during shipping:

1. Do not refuse delivery – accept the package and note damage on delivery receipt
2. Record unboxing video showing the damage
3. Contact us within 48 hours at proposhventurespvt@gmail.com or +91 98997 28496
4. Provide order number, photos/video, and description of damage
5. We will arrange return pickup and process refund/replacement (see Refund Policy)

9.2 Lost Shipments

If your shipment is lost in transit:

• We will investigate with our logistics partner
• Investigation typically takes 7-10 business days
• If confirmed lost, we will offer full refund or replacement
• You will be kept informed throughout the process

10. Installation Services

Installation services are not included in the product price or shipping. However:

• ✓ Detailed assembly instructions are provided with each product
• ✓ Hardware kits and tools list included
• ✓ Installation support available via phone/email/video call
• ✓ Professional installation services available at additional cost (contact us for pricing)

11. Order Splitting

In some cases, your order may be split into multiple shipments:

• Items sourced from different warehouses
• Products with different processing times
• Large orders requiring separate packaging

You will receive separate tracking numbers for each shipment. No additional charges apply.

12. Holidays and Peak Seasons

During festivals and peak shopping seasons:

• Order volumes are high, resulting in longer processing and delivery times
• We recommend placing orders in advance
• Delivery times may extend by 2-5 business days
• We will provide realistic delivery estimates at checkout

13. Force Majeure

We are not liable for delays or non-delivery due to circumstances beyond our control, including:

• Natural disasters (floods, earthquakes, cyclones)
• Pandemics and health emergencies
• Government restrictions, lockdowns, or curfews
• Strikes, labor disputes, or civil unrest
• Transportation network failures

In such cases, we will keep you informed and work to fulfill your order as soon as possible.

14. Customer Support

For shipping-related queries, tracking assistance, or delivery issues:

We aim to respond to all queries within 24 hours.

15. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically for updates.

16. Important Reminders

• ✅ FREE shipping across India on all orders
• ✅ Record unboxing video for return/refund eligibility
• ✅ Inspect products immediately upon delivery
• ✅ Report damage within 48 hours for claims
• ✅ Provide accurate address to avoid delivery delays
• ✅ Track your order using provided tracking number

Thank you for choosing Enhex Wardrobe! We look forward to delivering quality furniture to your doorstep.