Contact Us
Have questions? Need assistance? We're here to help! Our customer support team is dedicated to providing you with prompt, friendly, and professional service.
Whether you need help choosing the right furniture, tracking your order, or resolving an issue – we're just a call, email, or message away.
Get In Touch
📧 Email Us
Email: enhexwardrobe@gmail.com
Send us your queries, feedback, or concerns via email. We respond to all emails within 24 hours during business days.
Best for: Detailed inquiries, order issues, returns/refunds, product information, custom requests
📞 Call Us
Phone: +91 85700 71388
Speak directly with our customer support team for immediate assistance.
Business Hours: Monday to Saturday, 10:00 AM - 10:00 PM IST
Best for: Urgent queries, order tracking, pre-purchase consultations, delivery coordination
WhatsApp: +91 85700 71388
Message us on WhatsApp for quick responses and easy communication.
Available: Monday to Saturday, 10:00 AM - 10:00 PM IST
Best for: Quick questions, sharing photos/videos, order updates
Visit Our Office
🏢 Our Address
Enhex Wardrobe
6141, Ward No. 3
Near Krishna Soap Factory
Shivaji Colony
Rohtak, Haryana
India – 124001
Office Hours: Monday to Saturday, 10:00 AM - 10:00 PM IST
Closed: Sundays and Public Holidays
Note: We recommend calling ahead if you plan to visit our office to ensure someone is available to assist you.
What Can We Help You With?
Pre-Purchase Queries
- Product information and specifications
- Size and dimension guidance
- Material and quality questions
- Customization options
- Pricing and payment methods
- Delivery timelines to your location
- Assembly requirements
- Product recommendations for your space
Order Management
- Order status and tracking
- Modify shipping address (before dispatch)
- Cancel orders
- Payment issues or confirmation
- Invoice and billing queries
- Delivery rescheduling
Post-Purchase Support
- Assembly guidance and support
- Product care and maintenance tips
- Warranty claims
- Damaged or defective product reporting
- Returns and refunds
- Replacement parts requests
- Product feedback and reviews
General Inquiries
- Company information
- Partnership and collaboration opportunities
- Bulk orders and corporate inquiries
- Media and press inquiries
- Careers and job opportunities
- Website technical issues
Customer Support Response Times
| Contact Method | Response Time |
|---|---|
| Phone Call | Immediate (during business hours) |
| Within 1-2 hours (during business hours) | |
| Within 24 hours (business days) | |
| Contact Form | Within 24-48 hours (business days) |
Grievance Redressal
If you have a complaint or are not satisfied with our service, please contact our Grievance Officer:
Grievance Officer: Enhex Wardrobe Customer Care
📧 Email: enhexwardrobe@gmail.com
📞 Phone: +91 85700 71388
We take all complaints seriously and are committed to resolving them promptly:
- Acknowledgment: We will acknowledge your complaint within 48 hours
- Resolution: We aim to resolve all complaints within 30 days
- Escalation: If you're not satisfied with our resolution, you may approach Consumer Disputes Redressal Forums as per the Consumer Protection Act, 2019
Frequently Asked Questions
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping to all locations across India, with no minimum order value.
Q: How long does delivery take?
A: Delivery times vary by location: 3-7 days for metro cities, 5-10 days for major cities, 7-14 days for tier 2/3 cities, and 10-21 days for remote areas. Check our Shipping Policy for details.
Q: Can I return a product?
A: Yes, we accept returns for damaged products, wrong items, or manufacturing defects within 48 hours of delivery. Unboxing video is mandatory. See our Refunds and Cancellations Policy for complete details.
Q: Do you provide assembly services?
A: Assembly instructions and hardware are included with all products. We offer installation support via phone/video call. Professional installation services are available at additional cost – contact us for pricing.
Q: What payment methods do you accept?
A: We accept credit/debit cards, net banking, UPI, digital wallets, and Cash on Delivery (COD) for eligible orders.
Q: Do you offer customization?
A: Yes, we offer customization for select products. Contact us with your requirements, and we'll provide options and pricing.
Q: Is there a warranty on products?
A: Yes, all products come with a warranty against manufacturing defects. Warranty period varies by product – check individual product pages for details.
Q: How do I track my order?
A: Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order on our website or the courier partner's website.
Don't see your question? Contact us and we'll be happy to help!
Business Inquiries
Partnership Opportunities
Interested in partnering with Enhex Wardrobe? We welcome collaborations with:
- Interior designers and architects
- Real estate developers and builders
- Corporate offices and institutions
- Retailers and distributors
- Logistics and delivery partners
Contact us at enhexwardrobe@gmail.com with details of your proposal.
Bulk Orders
Planning to furnish an entire office, hotel, or residential complex? We offer special pricing for bulk orders. Contact us for a customized quote.
Media & Press
For media inquiries, press releases, or interview requests, please email us at enhexwardrobe@gmail.com with "Media Inquiry" in the subject line.
Careers
Want to join the Enhex Wardrobe team? We're always looking for talented, passionate individuals who share our commitment to quality and customer satisfaction.
Current Openings: Email your resume and cover letter to enhexwardrobe@gmail.com with "Career Application" in the subject line.
We offer competitive salaries, growth opportunities, and a collaborative work environment.
Feedback & Suggestions
Your feedback helps us improve! We'd love to hear about:
- Your shopping experience
- Product quality and design
- Customer service interactions
- Website usability
- Suggestions for new products or features
- Any concerns or issues
Share your thoughts at enhexwardrobe@gmail.com or leave a review on our website after your purchase.
Important Information
⏰ Response Times
While we strive to respond as quickly as possible, please note:
- We operate Monday to Saturday, 10:00 AM - 10:00 PM IST
- Messages received outside business hours will be addressed the next business day
- During peak seasons (festivals, sales), response times may be slightly longer
- Urgent matters should be addressed via phone call for fastest resolution
📋 Before Contacting Us
To help us serve you better, please have ready:
- Your order number (if applicable)
- Product name or SKU
- Clear description of your query or issue
- Photos or videos (for damage/defect claims)
- Your contact details and delivery address
🔒 Privacy & Security
Your privacy is important to us. All information you share will be handled according to our Privacy Policy. We never share your personal information with third parties for marketing purposes.
We're Here for You!
At Enhex Wardrobe, customer satisfaction is our top priority. Whether you have a simple question or need comprehensive support, we're committed to providing excellent service.
Quick Contact Summary
📧 Email: enhexwardrobe@gmail.com
📞 Phone: +91 85700 71388
💬 WhatsApp: +91 85700 71388
🏢 Address: 6141, Ward No. 3, Near Krishna Soap Factory, Shivaji Colony, Rohtak, Haryana – 124001
⏰ Hours: Monday to Saturday, 10:00 AM - 10:00 PM IST
Thank you for choosing Enhex Wardrobe!
We look forward to hearing from you and serving you better.