Privacy Policy

Last Updated: October 25, 2025

Enhex Wardrobe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://enhexwardrobe.com and purchase our products.

This policy complies with the Consumer Protection Act, 2019, Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

• Browse our website
• Create an account
• Place an order
• Contact us for support

Information collected includes:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment gateway)
• Order history and preferences

1.2 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Customer Service: To provide support and address your concerns
• Marketing: To send promotional offers and updates (only with your consent, which you can withdraw anytime)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent transactions

3. Legal Basis for Processing (DPDP Act, 2023)

We process your personal data based on:

• Your Consent: When you provide explicit consent for specific purposes
• Contractual Necessity: To fulfill our contract with you (order processing and delivery)
• Legal Obligations: To comply with Indian laws and regulations
• Legitimate Interests: For fraud prevention and business operations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Shipping and logistics partners for order delivery
• Payment gateway providers for secure transaction processing
• Email service providers for communication
• Website hosting and maintenance services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and updates
• Access controls and employee training
• Secure data storage with encryption

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain:

• Order information: For 7 years (as per Indian tax and accounting regulations)
• Account information: Until you request deletion or close your account
• Marketing communications: Until you unsubscribe

7. Your Rights Under Indian Data Protection Laws

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

7.1 Right to Access

You can request information about the personal data we hold about you.

7.2 Right to Correction

You can request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You can request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Data Portability

You can request your data in a structured, machine-readable format.

7.5 Right to Withdraw Consent

You can withdraw your consent for marketing communications at any time.

7.6 Right to Nominate

You can nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise these rights, please contact us at: enhexwardrobe@gmail.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shopping cart
• Analyze website traffic and user behavior
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child without verifiable parental consent, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place as required by the DPDP Act, 2023.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Material changes will be communicated via email or prominent notice on our website.

13. Grievance Redressal

If you have any concerns or complaints regarding your privacy or this policy, please contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and resolve it within 30 days as per the Consumer Protection (E-Commerce) Rules, 2020.

14. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

15. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.