Terms and Conditions

Last Updated: October 25, 2025

Welcome to Enhex Wardrobe. These Terms and Conditions ("Terms") govern your use of our website https://enhexwardrobe.com and the purchase of products from us. By accessing or using our website and services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, you must not use our website or services.

1. Definitions

In these Terms and Conditions:

• "We," "Us," "Our," "Company" refers to Enhex Wardrobe
• "You," "User," "Customer" refers to the person accessing or using our website or purchasing products
• "Website" refers to https://enhexwardrobe.com
• "Products" refers to furniture and related items sold on our website
• "Services" refers to the e-commerce services provided through our website
• "Order" refers to a purchase request submitted by a customer

2. Acceptance of Terms

By using our website, you confirm that:

• ✓ You are at least 18 years of age or have parental/guardian consent
• ✓ You have the legal capacity to enter into binding contracts
• ✓ You agree to comply with these Terms and all applicable laws
• ✓ All information you provide is accurate and complete

We reserve the right to refuse service to anyone for any reason at any time.

3. Company Information

4. Use of Website

4.1 Permitted Use

You may use our website for:

• Browsing and viewing product information
• Placing orders for personal or business use
• Accessing customer support
• Managing your account

4.2 Prohibited Activities

You agree NOT to:

• ❌ Use the website for any unlawful purpose
• ❌ Attempt to gain unauthorized access to our systems
• ❌ Transmit viruses, malware, or harmful code
• ❌ Engage in data scraping or automated data collection
• ❌ Copy, reproduce, or distribute website content without permission
• ❌ Impersonate another person or entity
• ❌ Interfere with website operation or security
• ❌ Post false reviews or misleading information
• ❌ Use the website to spam or harass others
• ❌ Violate any applicable laws or regulations

Violation of these restrictions may result in termination of your access and legal action.

5. Account Registration

5.1 Account Creation

To place orders, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password confidential and secure
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

5.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent activity
• You abuse or harass our staff or other customers
• Your account is inactive for an extended period

6. Products and Pricing

6.1 Product Information

• We strive to provide accurate product descriptions, images, and specifications
• Colors may vary slightly due to screen settings and photography
• Actual products may differ slightly from images due to handcrafted nature
• We reserve the right to discontinue products at any time

6.2 Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• If a pricing error occurs, we will notify you and offer the option to proceed at the correct price or cancel
• Shipping is FREE across India

6.3 Product Availability

• Product availability is subject to stock levels
• We reserve the right to limit quantities
• If a product is unavailable after you order, we will notify you and offer alternatives or a refund

7. Ordering and Payment

7.1 Placing an Order

When you place an order:

• You make an offer to purchase the products at the listed price
• Order confirmation does not guarantee acceptance
• We reserve the right to accept or reject orders at our discretion
• A contract is formed when we dispatch your order

7.2 Payment Methods

We accept:

• Credit Cards (Visa, Mastercard, RuPay, etc.)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital Wallets
• Cash on Delivery (COD) - subject to availability and order value

7.3 Payment Security

• All payments are processed through secure, PCI-DSS compliant payment gateways
• We do not store your complete credit/debit card information
• Your payment information is encrypted and transmitted securely

7.4 Payment Terms

• Full payment is required at the time of order placement (except COD)
• For COD orders, payment is due upon delivery
• We may cancel orders if payment is not received or fails

8. Shipping and Delivery

Shipping and delivery terms are governed by our Shipping Policy. Key points:

• FREE shipping across India
• Delivery timelines vary by location (3-21 business days)
• You will receive tracking information
• You must provide accurate delivery address
• Risk of loss passes to you upon delivery

Please refer to our complete Shipping Policy for details.

9. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Refunds and Cancellations Policy. Key points:

• Returns accepted only for damage during transit, wrong items, or manufacturing defects
• Unboxing/installation video required for all return claims
• Returns must be initiated within 48 hours of delivery
• No returns for change of mind or customized items
• Refunds processed within 5-7 business days of approval

Please refer to our complete Refunds and Cancellations Policy for details.

10. Warranties and Disclaimers

10.1 Product Warranty

• Products are warranted against manufacturing defects
• Warranty period varies by product (specified in product description)
• Warranty does not cover normal wear and tear, misuse, or improper installation
• Warranty claims require proof of purchase

10.2 Disclaimer of Warranties

Except as expressly stated:

• Products are provided "AS IS" without warranties of any kind
• We do not warrant that products will meet your specific requirements
• We do not warrant uninterrupted or error-free website operation
• We disclaim all implied warranties to the maximum extent permitted by law

10.3 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount you paid for the product
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for damages arising from product use or inability to use
• We are not liable for third-party actions or omissions (including logistics partners)

Note: Nothing in these Terms limits liability for death, personal injury, or fraud.

11. Intellectual Property Rights

11.1 Our Rights

• All website content (text, images, logos, designs, code) is our property or licensed to us
• Content is protected by copyright, trademark, and other intellectual property laws
• You may not copy, reproduce, distribute, or create derivative works without written permission

11.2 Trademarks

• "Enhex Wardrobe" and related marks are our trademarks
• You may not use our trademarks without prior written consent
• Third-party trademarks are property of their respective owners

11.3 User-Generated Content

If you submit reviews, comments, or other content:

• You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content
• You warrant that you own or have rights to the content
• You agree not to submit unlawful, defamatory, or infringing content
• We reserve the right to remove any content at our discretion

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Consumer Protection Act, 2019

By using our website, you consent to data collection and use as described in our Privacy Policy.

13. Consumer Rights (Consumer Protection Act, 2019)

Under the Consumer Protection Act, 2019, you have the right to:

• ✓ Be protected against unfair trade practices
• ✓ Receive complete product information
• ✓ Seek redressal for defective products or deficient services
• ✓ Fair and honest dealing
• ✓ Return defective products within a reasonable time

These Terms do not limit your statutory consumer rights under Indian law.

14. Dispute Resolution and Grievances

14.1 Grievance Officer

For complaints or grievances, contact our Grievance Officer:

We will acknowledge complaints within 48 hours and resolve them within 30 days as per E-Commerce Rules, 2020.

14.2 Informal Resolution

We encourage resolving disputes informally through direct communication with our customer service team.

14.3 Legal Jurisdiction

• These Terms are governed by the laws of India
• Disputes shall be subject to the exclusive jurisdiction of courts in Rohtak, Haryana, India
• You may also approach Consumer Disputes Redressal Forums/Commissions as per the Consumer Protection Act, 2019

14.4 Consumer Forums

You have the right to file complaints with:

• District Consumer Disputes Redressal Commission (for claims up to ₹1 crore)
• State Consumer Disputes Redressal Commission (for claims between ₹1-10 crore)
• National Consumer Disputes Redressal Commission (for claims above ₹10 crore)

15. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your use or misuse of our website or products
• Content you submit to our website

16. Third-Party Links and Services

• Our website may contain links to third-party websites or services
• We are not responsible for third-party content, policies, or practices
• We do not endorse or make representations about third-party websites
• Your interactions with third parties are at your own risk

17. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, cyclones)
• Pandemics and health emergencies
• War, terrorism, or civil unrest
• Government actions, laws, or regulations
• Strikes, lockouts, or labor disputes
• Power outages or telecommunications failures
• Supplier or logistics partner failures

18. Modifications to Terms

• We reserve the right to modify these Terms at any time
• Changes will be effective immediately upon posting on our website
• The "Last Updated" date will be revised
• Continued use of our website after changes constitutes acceptance
• Material changes will be communicated via email or website notice

It is your responsibility to review these Terms periodically.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• That provision shall be deemed modified to the minimum extent necessary to make it valid
• The remaining provisions shall remain in full force and effect

20. Waiver

• Our failure to enforce any right or provision does not constitute a waiver
• Waiver of any breach does not waive subsequent breaches
• Any waiver must be in writing and signed by us

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refunds and Cancellations Policy, constitute the entire agreement between you and us regarding your use of our website and services.

22. Assignment

• You may not assign or transfer your rights or obligations under these Terms
• We may assign or transfer our rights and obligations without restriction

23. Electronic Communications

• By using our website, you consent to receive electronic communications from us
• Communications include emails, SMS, WhatsApp messages, and website notifications
• Electronic communications satisfy any legal requirement for written communication

24. Survival

The following sections survive termination of these Terms:

• Intellectual Property Rights
• Limitation of Liability
• Indemnification
• Dispute Resolution
• Governing Law

25. Contact Information

For questions about these Terms and Conditions:

26. Acknowledgment

BY USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

If you do not agree to these Terms, you must immediately cease using our website and services.

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Thank you for choosing Enhex Wardrobe. We look forward to serving you!